Walgreens and Providence Health & Services form strategic clinical collaboration to improve and coordinate patient care
Deerfield, Ill. and Seattle, Wash.—Walgreens and Providence Health & Services today announced a strategic clinical collaboration aimed at coordinating patient care and improving patient access, which plans to bring up to 25 new retail clinics to Oregon and Washington. The clinics will be owned and operated by Providence and its affiliates, and become the first to open at Walgreens stores under a new collaborative services model.
Providence Express Care at Walgreens, or Swedish Express Care at Walgreens in the Seattle area, will provide an integrated health care option for patients with a known, trusted provider, while helping to evolve the retail clinic model from urgent episodic care to more coordinated care. In the near term, Walgreens and Providence will open three clinics in both the Portland and Seattle areas in early 2016, with plans for further expansion within the next two years.
“This is a reflection of our efforts to develop deeper and more strategic relationships with our health system partners,” said Jeff Koziel, Walgreens group vice president for Healthcare Clinics. “Collaboration among providers is key in today’s health care environment, to help ensure continuity of patient care and to provide greater convenience and access for patients. We look forward to working with Providence to expand the retail clinic footprint at Walgreens, and to help manage patients for both pharmacy and medical needs.”
The Providence and Swedish electronic health record platform will connect directly to the clinics to create a seamless experience no matter where patients choose to access care. Information, and more importantly, care, is coordinated between visits, leading to overall better long-term health management for the consumer.
Providence and Swedish Express Care at Walgreens will offer a fast, easy and affordable option for treating common illnesses and injuries. The clinics will operate extended hours seven days a week, allow for walk-ins and same-day scheduling and provide an after-hours option for care on evenings and weekends.
Swedish Health Services is a Providence affiliate and trusted provider with a 105-year history of serving patients in the Northwest. In the first six clinics, Swedish providers will staff Issaquah, Kirkland and Renton, Wash. locations and Providence providers will staff Beaverton and Milwaukie, OR. and Vancouver, WA locations.
As part of the agreement, Walgreens and Providence will form a collaborative leadership governance council to further advance retail health. The council will bring together Walgreens’ expertise in retail pharmacy and national Healthcare Clinic operations, with Providence’s health system and patient care expertise. The council will explore opportunities for Providence to participate in Walgreens national retail clinic and pharmacy programs, as well as opportunities to integrate additional retail health services and offerings into the customer and patient experience at Walgreens.